Question 1

What is MODO?

Accepted Answer

MODO is an all-in-one booking and clinic management platform created for aesthetics. Manage bookings, payments, patient records, consultations, communications, marketing and more.

Question 2

Who is MODO for?

Accepted Answer

MODO is designed for aesthetics practitioners and clinics of every size — from solo practitioners to growing, multi-practitioner teams.

Question 3

Is there a MODO app?

Accepted Answer

Coming soon - In the meantime, MODO works beautifully from your phone. simply save MODO to your home screen for one-tap access and enable notifications to receive alerts directly to your device - much like an app.

Question 4

How quickly can I get set up?

Accepted Answer

You can start building your clinic as soon as your account is created. Add your treatments, availability, branding and booking preferences, then share your personalised MODO booking link when you're ready.

Question 5

Can I move from another booking system?

Accepted Answer

Yes. Switching doesn't have to mean starting again. Upload or screenshot your existing treatment list, client list and reviews, and MODO can help organise and import your information.

Question 6

Do I need my own website?

Accepted Answer

No. Every clinic receives its own branded MODO booking page, ready to share across Instagram, TikTok, Google or anywhere else your clients find you.

Question 7

How do clients pay?

Accepted Answer

You decide. Take a deposit, request full payment at booking or allow clients to pay in clinic — with payment options set individually for each treatment.

Question 8

Can I take deposits or full payment?

Accepted Answer

Yes. Set the amount or payment requirement that works for each treatment, including the option to take no upfront payment at all.

Question 9

Can I offer Klarna or Clearpay?

Accepted Answer

Yes. Eligible clients can choose Klarna or Clearpay at checkout, giving them more flexibility when paying for their treatment.

Question 10

How are cancellations and no-shows handled?

Accepted Answer

Set your own cancellation policy and securely capture a client's card when required. You can create cancellation fee rules around your clinic's notice periods, helping protect your diary from late cancellations and no-shows.

Question 11

Can clients reschedule their own appointments?

Accepted Answer

Yes. Clients can manage eligible bookings themselves, within the rules and notice periods you set — saving you from unnecessary back-and-forth.

Question 12

Can each practitioner set their own availability and booking rules?

Accepted Answer

Yes. Each practitioner can have their own working hours, availability and booking preferences, so MODO works around the way your team actually operates.

Question 13

Can I add team members?

Accepted Answer

Yes. Build your team within MODO and give each practitioner their own calendar and secure login.

Question 14

Can I manage multiple locations?

Accepted Answer

Yes. Run multiple clinic locations from one MODO account, with availability, practitioners and appointments organised across each location.

Question 15

Can practitioners receive payments directly?

Accepted Answer

Where your clinic structure requires it, payments can be directed to the clinic or an individual practitioner's connected account.

Question 16

Can I track commission?

Accepted Answer

Yes. MODO can track practitioner commission against bookings, making team payments easier to manage and understand.

Question 17

Can I create client memberships?

Accepted Answer

Yes. Create your own memberships and let clients subscribe with a recurring monthly payment, helping them build credit towards future treatments with you.

Question 18

How do monthly memberships work?

Accepted Answer

You choose the membership amount and structure. The client's recurring payment is collected directly for your business, creating an ongoing balance they can use towards eligible future treatments.

Question 19

Do I have to offer rewards?

Accepted Answer

Not at all. Rewards and loyalty features are completely optional — switch them on only if they suit your clinic.

Question 20

How do referrals work?

Accepted Answer

Create your own referral programme and reward clients for introducing someone new to your clinic. You stay in control of how rewards are earned and what they're worth.

Question 21

Can I create different rewards?

Accepted Answer

Yes. Tailor rewards to your clinic rather than working around a fixed loyalty programme, with different options for the treatments or offers you choose.

Question 22

Do points or credit expire?

Accepted Answer

You control the rules of your loyalty programme, including how rewards are redeemed and, where supported, when they expire.

Question 23

Can I sell my own training through MODO?

Accepted Answer

Yes. If you offer practitioner training, you can showcase your own courses through your clinic's MODO page, keeping training alongside the rest of your business without it appearing to be a MODO-run academy.

Question 24

Can I create a course before publishing it?

Accepted Answer

Yes. Build and review your course privately first, then make it available to book when everything is ready.

Question 25

Can I offer courses across multiple locations?

Accepted Answer

Yes. If you teach from more than one location, courses can be organised around the relevant venue, date and availability.

Question 26

Can I send marketing emails?

Accepted Answer

Yes. Create targeted campaigns and communicate directly with your client base from within MODO, without needing a separate marketing platform for everyday clinic communications.

Question 27

Does MODO send SMS appointment reminders?

Accepted Answer

Yes. Clients can receive SMS booking confirmations and appointment reminders automatically, helping keep them informed and reduce missed appointments.

Question 28

Can aftercare be sent automatically?

Accepted Answer

Yes. Set treatment-specific aftercare to send automatically after an appointment, at the time you choose — so every client receives the right information without you having to send it manually.

Question 29

Can MODO request reviews automatically?

Accepted Answer

Yes. Review requests can be sent after treatment, making it easier to consistently collect client feedback without having to remember to ask.

Question 30

Are unsubscribe preferences handled?

Accepted Answer

Clients can manage their marketing preferences, helping you keep your communications organised and respect opt-out choices.

Question 31

Can communications match my brand?

Accepted Answer

Your patient-facing experience is designed to feel like an extension of your clinic, with your own branding carried through the MODO experience.

Question 32

What can MODO's smart tools help me with?

Accepted Answer

MODO's built-in tools take care of time-consuming admin. Generate treatment descriptions, draft consent and medical forms, create treatment-specific aftercare and assist with setting up your clinic — ready for you to review and edit before anything goes live.

Question 33

Can MODO help me move my existing clinic information?

Accepted Answer

Yes. Upload or screenshot treatment lists, reviews and client information and MODO can help turn them into organised data within your account — making switching significantly less manual.

Question 34

Can MODO create treatment descriptions and forms?

Accepted Answer

Yes. Tell MODO what you need and it can draft patient-ready treatment descriptions, consent forms and medical questionnaires for you to review and customise.

Question 35

Are smart tools included in my plan?

Accepted Answer

Yes. MODO's smart tools are built into your subscription, with no separate AI add-on required.

Question 36

Can I store consultation and treatment records?

Accepted Answer

Yes. Keep medical history, consultations, consent, treatment plans, photographs, products used and treatment records together in one patient profile.

Question 37

How does the Prescriber Hub work?

Accepted Answer

The Prescriber Hub brings prescribing activity together in one dedicated space, with prescriptions, requests, notes and relevant treatment information organised for clearer clinical oversight and traceability.

Question 38

Can prescribers oversee practitioners where clinical oversight is required?

Accepted Answer

Yes. Where your working arrangement requires appropriate clinical oversight, MODO allows authorised prescribers to access the relevant records and information needed to support that relationship. Access is controlled — patient records aren't simply visible to other MODO users.

Question 39

Can I record batch numbers and expiry dates?

Accepted Answer

Yes. Record product details, including batch and expiry information, against the relevant treatment session for clear traceability and record keeping.

Question 40

Can I create my own consent and medical forms?

Accepted Answer

Yes. Build and customise forms around your clinic and treatments, collect patient information and signatures digitally, and keep completed forms securely attached to the patient record.

Question 41

Do I need a MODO account to book?

Accepted Answer

Clients can book through their practitioner's MODO booking page. You can create an account at checkout if you wish to see you appointment details.

Question 42

Where can I see my rewards and membership balance?

Accepted Answer

Your available rewards, loyalty benefits and eligible membership balance can be viewed through your MODO client experience.

Question 43

How do I contact my practitioner?

Accepted Answer

For questions about your treatment, appointment or clinical care, contact your practitioner or clinic directly using the contact details provided on their MODO page.

Question 44

How much does MODO cost?

Accepted Answer

MODO is offered as a straightforward monthly subscription, with optional additions for extra team members or locations where required. Visit our Pricing page for current plan details.

Question 45

Does MODO charge booking fees?

Accepted Answer

No. MODO doesn't take a percentage of your treatment revenue or add a MODO booking fee on top of your subscription. Standard payment-processing or third-party payment-provider fees may still apply.

Question 46

Is there a free trial?

Accepted Answer

Yes. Your first 30 days are free.

Question 47

Can I cancel at any time?

Accepted Answer

Yes. There's no long-term commitment — you can cancel your MODO subscription in line with the subscription terms.

Question 48

How do additional team members and locations work?

Accepted Answer

Start with what your clinic needs today and add additional practitioners as your business grows.

Question 49

How does MODO protect clinic and client data?

Accepted Answer

Your clinic and client information is handled using security measures designed to protect sensitive data and restrict access to authorised users. MODO is registered with the ICO - ZC209736.

Question 50

Where is my data stored?

Accepted Answer

Your data is securely hosted in the UK, helping keep your clinic and patient information protected and handled in line with UK data protection requirements.

Question 51

Can I export my data?

Accepted Answer

Yes. Export your patients, appointments, treatments and revenue as a CSV file whenever you need to. Your data remains yours — always.

Question 52

What happens to my data if I leave MODO?

Accepted Answer

Your data remains yours, even if you decide to leave MODO. After your subscription ends, you'll have 30 days to request an export of your clinic data, giving you time to securely retain the records you need to meet your own legal, regulatory and professional record-keeping obligations.

Question 53

Is MODO GDPR compliant?

Accepted Answer

Yes. MODO is built with UK data protection requirements at its core, with row-level security, encrypted storage, a comprehensive DPA, DPIA and breach-response process. You remain the data controller for your patient records, with MODO acting as your data processor.